Request technical support
If you need help with Olares, you can reach out to Olares team through GitHub.
If you have an Olares device running, you can use a convenient one-click solution to collect and export logs for troubleshooting purpose. This will help Olares team assist you more effectively.
Request support
- Visit the Olares GitHub Repository and choose one of the following options:
- Open a new Discussion thread (for general questions or assistance).
- Create a new Issue (for bug reports or technical problems).
- Provide a brief description of the issue or question to help the Olares team assist you more effectively. Include the following information if possible:
- Steps to reproduce the issue.
- Any error messages or unexpected behaviors.
- Details about your environment (e.g., operating system, Olares version).
Export Olares logs
Launch Settings from Olares Desktop, and go to System > Logs.
Click Collect to generate the log file. The file will be automatically saved to the default directory
/Home/pod_logs.Click Open to open the log directory in a new window.
Right-click on the generated log file, and select Download to save it to your local machine.
Attach the downloaded log file to your GitHub post.